Thank you for shopping with [ Climbing Equipment Shop ]. We strive to provide quality climbing equipment and outstanding customer service. Below is our Shipping, Returns, and Refunds Policy.
Shipping Policy
1. Shipping Methods
We offer various shipping options for your convenience, including standard and expedited shipping. During checkout, you will be able to select your preferred shipping method.
. Processing Time
Orders are typically processed within [, 1-3 business days]. You will receive a confirmation email with tracking information once your order has shipped.
. Shipping Rates
Shipping rates are calculated based on the weight and dimensions of your order and your shipping location. You can view the shipping costs at checkout before finalizing your purchase.
. International Shipping
We are pleased to offer international shipping to select countries. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Returns Policy
. Returns Eligibility
We accept returns on most new, unopened items within [, 30 days] of delivery. To initiate a return, please contact our customer service team at [Your Email Address].
. How to Return an Item
To return an item, please follow these steps:
- Ensure the item is in its original packaging and with all tags attached.
- Contact us to receive a Return Merchandise Authorization (RMA) number.
- Pack the item securely, including a copy of your order confirmation and the RMA number.
- Ship the package to the address provided by our customer service team.
. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
Refunds Policy
. Refund Process
Once we receive your returned item, we will inspect it and notify you if the return is approved. If approved, your refund will be processed, and a credit will be applied to your original payment method within [ 5-10 business days].
. Partial Refunds
Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts not due to our error.
. Non-Refundable Items
Certain items, such as gift cards and marked-down items, are non-refundable. Please refer to the product description for specifics.
Contact Us
If you have any questions regarding shipping, returns, or refunds, please don’t hesitate to reach out:
[ Climbing Equipment Shop ]
[ Business Address: 925 E 19th St N, Wichita, KS 67214, United States ]
[ Email: Sales@climbingequipments.shop ]
[ Phone: (620) 203-3646 ]